AWS Incident Detection and Response is an add-on to Enterprise Support that offers 24x7 proactive monitoring and incident management for selected workloads. Infrastructure Event Management (one-per-year)Īccess to proactive reviews, workshops, and deep divesĪccess to AWS Incident Detection and Response for an additional fee. Interoperability and configuration guidance and troubleshootingĪccess to Support Automation Workflows with prefixes AWSSupportĪccess to Infrastructure Event Management for additional feeĪccess to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupport Unlimited cases and unlimited contacts (IAM supported)īusiness-critical system down: < 30 minutesīusiness/Mission-critical system down: < 15 minutesĬonsultative review and guidance based on your applications (one-per-year)Ĭonsultative review and guidance based on your applications Prioritized recommendations curated by your AWS account teamīusiness hours** web access to Cloud Support AssociatesĢ4/7 phone, web, and chat access to Cloud Support Engineers Recommended if you have business and/or mission critical workloads in AWS.

Recommended if you have production and/or business critical workloads in AWS. Minimum recommended tier if you have production workloads in AWS Recommended if you are experimenting or testing in AWS.

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